VOIP Quality of service

At a glance

• Identify and map network usage for VOIP
• Measure end user Quality of Experience for VOIP through synthetic indicators (MOS)
• Track long term trends in call volumes
• Diagnose the impact and origin of degradations

Analyze the quality of Voice over IP and accelerate diagnostics

Users may complain about the poor quality of VOIP communications. You need precise information about VOIP traffic and quality to determine whether complaints are relevant and what is their origin.
SecurActive Performance Vision – VoIP collects all necessary information on each call (setup, signalization, and media) to provide a synthetic indicator of quality of service (MOS). You can easily diagnose degradations, whether they come from an excessive latency, abnormal usage, bandwidth saturation, call server, phone, high jitter or packet loss.

Report on the Quality of service of VOIP

In a few clicks you can generate reports for your management on the quality of service of voice, using simple and synthetic indicators such as MOS (Mean Opinion Score), latency, jitter and packet loss. You can present the evolution through time, as well as specific information for a site, a caller or a callee.

Getting capacity planning data to make good decisions

You are in the process of implementing VOIP or extending VOIP to new locations; you have to forecast your budget and determine whether increasing your telecom spend is necessary. Thanks to Performance Vision – VOIP, you are able to know which bandwidth is still available and calculate what additional capacity will be required based on the new VOIP consumption.

Keys features

• VoIP Quality of service dashboard

• Call volume and error rate through time

• Overview of calls per caller/callee zone
• Detailed statistics for each call

• Voice  and signalization bandwidth
• MOS, latency, jitter, packet loss measurements
• SIP, MGCP